Every assessment follows a rigorous, repeatable methodology — from initial brief through to final report delivery. No shortcuts. No assumptions. Evidence-based conclusions that hold up under scrutiny.
Eight steps. Every assessment. No exceptions.
Every engagement begins with a clear brief.
We receive the claim details, site address, and scope of damage from the insurer, loss adjuster, or panel builder. We confirm the claim type, access arrangements, and any specific reporting requirements before mobilising. This ensures we arrive on site prepared — no wasted time, no repeat visits.
Systematic, thorough, and documented.
A structured site inspection is conducted across all affected areas. We photograph all damage in sequence, document building materials, construction methods, and pre-existing conditions. Every observation is recorded contemporaneously — creating a clear evidentiary trail from the outset.
Quantified, not estimated.
Calibrated moisture meters are used to take readings across all affected substrates — framing, plasterboard, flooring, and structural elements. Readings are recorded at multiple points to establish moisture profiles, identify the extent of penetration, and differentiate between active and historical moisture damage. This data forms the backbone of causation analysis.
See what the naked eye misses.
Thermal imaging cameras detect temperature differentials that indicate hidden moisture, air leakage, and insulation failures behind wall linings and ceilings. This non-invasive technique identifies damage boundaries and concealed defects without unnecessary destructive investigation — protecting the property while expanding the evidentiary picture.
Precision measurement of structural movement.
Where structural movement, subsidence, or water-related swelling is suspected, level surveys are conducted using digital levels and laser equipment. Floor and structural element levels are recorded across a grid pattern to identify differential movement, quantify deflection, and determine whether movement is consistent with the claimed event or pre-existing.
Evidence-based. Defensible. And acted on immediately.
All gathered data is analysed to determine causation — identifying the origin and mechanism of damage, differentiating insured events from maintenance issues or pre-existing defects, and establishing a clear causal chain. Critically, any items requiring immediate intervention are identified at this stage: structural instability, active water ingress, mould risk, or safety hazards. Where urgent remedial or safety works are required, we advise immediately and have the capability to arrange or complete those works directly — preventing further loss before the full report is even delivered.
Precise. Market-rate. Variation-proof.
A detailed, itemised scope of works is prepared covering all rectification items, materials, and labour required to restore the property to its pre-loss condition. Costings are based on current market rates and prepared with the precision that eliminates variation disputes and claim leakage. Scopes are structured to align with insurer requirements and industry standards — clear, defensible, and contractor-ready from day one. Urgent remedial or safety items identified during causation analysis are flagged separately with priority recommendations.
24-48 hour average turnaround.
A comprehensive assessment report is delivered within 24-48 hours of site inspection in the majority of cases. Reports include executive summary, causation findings, photographic evidence, moisture data, thermal imaging results, level survey data, scope of works, and recommendations. All reports are structured for insurer review and are court-ready where required.
Professional-grade equipment. Calibrated. Maintained. Reliable.
Calibrated pin and pinless moisture meters for accurate substrate readings across timber, plasterboard, concrete, and masonry.
Professional-grade infrared camera detecting temperature differentials to reveal hidden moisture, air leakage, and insulation failures.
Precision digital levels and laser measuring tools for accurate floor and structural level surveys across grid patterns.
Flexible inspection camera for investigating concealed cavities, wall spaces, and drainage systems without destructive access.
Structured photographic documentation with geotagged, timestamped images ensuring a complete, tamper-evident evidentiary record.
Professional report preparation including Prime ecosystem experience and insurer schedule rate familiarity — producing structured, insurer-aligned documents with costings that integrate directly into your workflow.
Our reports are structured to meet insurer requirements, withstand legal scrutiny, and give loss adjusters and panel builders everything they need to progress a claim. No ambiguity. No gaps. No re-work.
Call us directly for urgent assessments, or email to discuss partnership arrangements and panel inclusion.